At Elite Biker Jacket, customer satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a smooth and hassle-free return and exchange process.
Items must be returned within 14 days of delivery.
Products must be unused, unworn, and in their original condition with tags and packaging intact.
Customized or personalized jackets are non-returnable and non-exchangeable.
Contact our support team at support@elitebikerjacket.com within 14 days of receiving your order.
Provide your order number, reason for return, and photos (if applicable).
Once approved, you will receive instructions for sending the item back.
If you wish to exchange for a different size, style, or color, please mention it in your request.
Exchanges are subject to product availability.
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
In case of an exchange, customers may need to pay additional shipping fees for the replacement item.
Refunds are issued once we receive and inspect the returned product.
Refunds will be processed to your original payment method within 7–10 business days.
Shipping charges are non-refundable.
If you receive a defective or incorrect product, please contact us immediately at support@elitebikerjacket.com with photos.
We will arrange a replacement or full refund at no extra cost.
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